*** Covid 19 *** PHONE FIRST *** 07 348 1000

If you have tested positive for Covid please phone us on 07 348 1000 and we will tell you what to do when you arrive at Lakes PrimeCare.
We recommend visitors to Lakes PrimeCare to wear masks. 

We recommend visitors to Lakes PrimeCare to wear masks.

Now recruiting Urgent Care Doctors. Visit our Careers page for more information.


Accident and Urgent Medical Care
(open 7 days from 8am to 8pm)

When you have an illness or injury that needs urgent medical attention and you can’t wait for an appointment with your regular doctor, or it is past their working hours, call 07 348 1000 or come down to Lakes PrimeCare to be seen. 

We welcome visitors to Rotorua who need to see a doctor urgently.

For ongoing medical care you may be referred back to your GP practice. We recommend that Rotorua citizens register with a GP practice in Rotorua. 

Lakes Care Pharmacy is conveniently next doors and open every day from 8.30am to 9.30pm.

If you have an emergency, please call 111 for an ambulance or visit the Emergency Department at your nearest hospital.

For general health advice and information call Healthline on 0800 611 116.  


Don't postpone having cuts, sprains, burns, fractures and other injuries treated as soon as possible. Start the recovery process: give us a call or walk straight in.

Urgent Medical

Ear infections, UTI’s, allergies and fevers are amongst the many urgent medical concerns that can be assessed and treated at Lakes PrimeCare.


Our clinical staff are experienced in fracture management. You will be referred to x-rays or a specialist if required.

Aclasta and Iron Infusions

These infusions are available for locally enrolled patients by referral from your doctor only.