*** Covid 19 *** PHONE FIRST *** 07 348 1000

If you have respiratory symptoms please phone us on 07 348 1000 and we will tell you what to do when you arrive at Lakes PrimeCare.
All visitors to Lakes PrimeCare MUST wear masks (unless you have a mask exemption).

If you have respiratory symptoms please phone us on 07 348 1000 and we will tell you what to do when you arrive at Lakes PrimeCare. All visitors to Lakes PrimeCare MUST wear masks (unless you have a mask exemption).

Now recruiting Registered Nurses. Visit our Careers page for more information.

About Us

Lakes PrimeCare was established in 1993 to provide a unique and important service to Rotorua. It is primarily a service for locals and visitors who need to receive urgent medical attention.

Emergency care is always provided at the hospital. When not an urgent ailment please visit the doctors’ practice you are registered with.

Most doctors’ practices in Rotorua are members of Lakes PrimeCare and their doctors will care for you after hours and on weekends. During week days Lakes PrimeCare has its own registered doctors, a team of registered nurses, nurse practitioners and nurse prescribers ready to assist.

Our Team

Medical Director

Dr Ben Hallier

MBBCH, RNZCUC Fellow
I graduated from Wits University Medical School in 1986. After working in various hospitals in South Africa, the UK and Canada, I joined Lakes PrimeCare in 1993. I did post graduate studies in anesthesia and urgent care. I am a fellow of the NZCUC. I enjoy the variety of practice at Lakes PrimeCare and the wide variety of outdoor activities Rotorua has to offer – fishing, farming and tramping.
Clinical Nurse Manager

Kate Laidlow

Registered Nurse, PG Dip – Nursing
Tēnā koutou. I’m proud to lead our team of phenomenal nurses and healthcare assistants. I’ve nursed for 37 years in New Zealand and abroad. Since 1996 I have been proud to call Rotorua home and have nursed at Lakes PrimeCare since 2004 with dual role(s) in Rotorua public hospital. I am now fulltime here and enjoy embracing our changing health system and helping care for the Rotorua community and visitors in the best way we can.

Business Manager

Jane Voysey

Certificate of Business Studies
Rotorua has been home for 34 years. It is where I have raised my family and had various roles in Law and Health Management. I have been at Lakes PrimeCare since 2018.

Our Team

Medical Director

Dr Ben Hallier

MBBCH, RNZCUC Fellow
I graduated from Wits University Medical School in 1986. After working in various hospitals in South Africa, the UK and Canada, I joined Lakes PrimeCare in 1993. I did post graduate studies in anesthesia and urgent care. I am a fellow of the NZCUC. I enjoy the variety of practice at Lakes PrimeCare and the wide variety of outdoor activities Rotorua has to offer – fishing, farming and tramping.
Clinical Nurse Manager

Kate Laidlow

Registered Nurse, PG Dip – Nursing
Tēnā koutou. I’m proud to lead our team of phenomenal nurses and healthcare assistants. I’ve nursed for 37 years in New Zealand and abroad. Since 1996 I have been proud to call Rotorua home and have nursed at Lakes PrimeCare since 2004 with dual role(s) in Rotorua public hospital. I am now fulltime here and enjoy embracing our changing health system and helping care for the Rotorua community and visitors in the best way we can.

Business Manager

Jane Voysey

Certificate of Business Studies

Rotorua has been home for 34 years. It is where I have raised my family and had various roles in Law and Health Management. I have been at Lakes PrimeCare since 2018.

After Hours Shareholder GPs

We are grateful to the following practices for supporting Lakes PrimeCare to provide this important healthcare service to the Rotorua community and its visitors:

Lakes PrimeCare Directors

Our professional service is carefully governed with the expertise of the following people to ensure the best care is provided:

  • Dr Mike Tustin (Chairman) MBChB, BSc, FRNZCGP, Dip. Paeds
  • Dr Joanna O’Keefe MBChB, FRNZCGP
  • Dr Liz Powell MBChB, MRCGP, FRNZCGP
  • Dr Katie Snyman MBChB, FRNZCGP
  • Dr Ben Taylor MBChB, MRCGP, FRNZCGP

After Hours Shareholder GP's

We are grateful to the following practices for supporting Lakes PrimeCare to provide this important healthcare service to the Rotorua community and its visitors:

Lakes PrimeCare Directors

Our professional service is carefully governed with the expertise of the following people to ensure the best care is provided:

  • Dr Mike Tustin (Chairman) MBChB, BSc, FRCNZGP, Dip. Paeds
  • Dr Joanna O’Keefe MBChB, FRNZCGP
  • Dr Liz Powell MBChB, MRCGP, FRNCGP

Your feedback is important to us to provide the
best care for you and to improve our service.

Ask for a feedback form at reception.
© 2023 Lakes PrimeCare | Website by Shout Marketing and Redspot | Images: Graeme Murray, Barekiwi, Rotorua Paddle Tours
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