*** Covid 19 *** PHONE FIRST *** 07 348 1000

If you have respiratory symptoms please phone us on 07 348 1000 and we will tell you what to do when you arrive at Lakes PrimeCare.
All visitors to Lakes PrimeCare MUST wear masks (unless you have a mask exemption).

If you have respiratory symptoms please phone us on 07 348 1000 and we will tell you what to do when you arrive at Lakes PrimeCare. All visitors to Lakes PrimeCare MUST wear masks (unless you have a mask exemption).
Now recruiting Registered Nurses. Visit our careers page for more information.

Lakes PrimeCare is Rotorua’s accident and urgent medical care centre.

Our service is open every day from 8am–9pm.
You should visit or call Lakes PrimeCare if you:

  • are unable to visit your GP practice as it is closed
  • have had an accident
  • are accessing our extra services e.g. fracture clinic
  • are not yet registered with a doctors’ practice; or
  • are visiting Rotorua

  • The easy way to be seen
We like to make it easy for you to get the medical attention you need without an appointment. Our team is qualified and available to take care of you. Waiting times do vary. For general health advice and information please call Healthline 0800 611 116.
  • Hospitals are for emergencies

If your condition is an emergency, call 111 for an ambulance or visit the emergency department at your nearest hospital. 

Please keep the emergency department free for emergencies.

  • First aid to provide immediately
St John has an excellent First Aid Library. Click here for advice on what first aid to provide immediately.
Click here

Here for you when you need us

Lakes PrimeCare was established in 1993 to provide a central point for after hours care and a service for visitors to our city.

At all times we have qualified nurses including Registered Nurses, Nurse Practitioners and Nurse Prescribers who may be able to see you instead of waiting for the doctor.

We have our own registered doctor during the day and after-hours we are staffed by a roster of doctors from practices around Rotorua.

Your feedback is important to us to provide the
best care for you and improve our service.

Ask for a feedback form at reception.
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© 2023 Lakes PrimeCare | Website by Shout Marketing and Redspot | Images: Graeme Murray, Barekiwi, Rotorua Paddle Tours
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  • 1165 Tutanekai Street
    (cnr Tutanekai & Arawa Streets)
  • 07 348 1000
  • Open 7 days 8am-9pm, walk-in only
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