*** Covid 19 *** PHONE FIRST *** 07 348 1000

If you have tested positive for Covid please phone us on 07 348 1000 and we will advise what to do when you arrive at Lakes PrimeCare.
We recommend visitors to Lakes PrimeCare to wear masks. 

We recommend visitors to Lakes PrimeCare to wear masks.

Now recruiting Urgent Care Registered Nurse. Visit our Careers page for more information.




Nau mai ki / Welcome to
Lakes PrimeCare

Rotorua's accident and urgent medical care centre

Open every day of the year from 8am to 8pm

Visit or call us 07 348 1000

  • for injuries or accidents
  • for urgent medical issues
  • when you are visiting Rotorua and need medical care
  • if you are not yet enrolled with a doctors’ practice
  • when your GP is unavailable

  • The easy way to be seen

No appointment needed. Just walk in to receive the medical attention you need. Our experienced and qualified team is available to take care of you. Waiting times do vary.

For general health advice and information please call Healthline 0800 611 116.

  • Hospitals are for emergencies

If you have a medical emergency, call 111 for an ambulance or visit the Emergency Department at your nearest hospital. 

Please keep the Emergency Department free for serious illness or trauma needing prompt treatment.

  • First aid

St John has an excellent First Aid Library.

Click here for advice. 

Click here

Here for you when you need us

Lakes PrimeCare welcomes both residents and visitors to Rotorua. Our dedicated team of urgent care physicians and general practitioners from local medical practices is committed to providing you with exceptional care.

Patients will be attended to by our registered nurses on a first-come, first-served basis. We ensure that all patients are triaged efficiently to facilitate timely consultations with our physicians, with priority given to urgent cases. Please note that waiting times may vary.

For those requiring extra monitoring and care, we have a five bed observation unit as well as a comfortable whanau/family room. Imaging services are available on the premises and Pathlab is conveniently nearby. If you agree a copy of your consultation notes will be forwarded to your Rotorua GP to assist with ongoing care. A fee is payable upon consultation.

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