*** Covid 19 *** PHONE FIRST *** 07 348 1000

If you have respiratory symptoms please phone us on 07 348 1000 and we will tell you what to do when you arrive at Lakes PrimeCare.
All visitors to Lakes PrimeCare MUST wear masks (unless you have a mask exemption).

If you have respiratory symptoms please phone us on 07 348 1000 and we will tell you what to do when you arrive at Lakes PrimeCare. All visitors to Lakes PrimeCare MUST wear masks (unless you have a mask exemption).

Now recruiting Registered Nurses. Visit our Careers page for more information.

Lakes PrimeCare is Rotorua’s accident and urgent medical care centre

Open every day of the year
from 8am to 9pm.
Visit or call us:

  • for injuries or accidents
  • for urgent medical issues
  • when you are visiting Rotorua and need medical care
  • if you are not yet enrolled with a doctors’ practice
  • when your GP is unavailable
  • for our fracture clinic or ear suction clinic

  • The easy way to be seen

No appointment needed: just walk in to receive the medical attention you need. Our qualified team is available to take care of you. Waiting times do vary.

For general health advice and information please call Healthline 0800 611 116.

  • Hospitals are for emergencies

If you have a medical emergency, call 111 for an ambulance or visit the Emergency Department at your nearest hospital. 

Please keep the Emergency Department free for serious illness or trauma.

  • First aid

St John has an excellent First Aid Library.

Click here for advice. 

Click here

Here for you when you need us

Lakes PrimeCare was established in 1993 to provide a central point for medical care after hours and also to provide a service for visitors to our city.

Our team of urgent care physicians as well as GPs from medical practices in Rotorua will take care of you.

Qualified nurses - including registered nurses, nurse prescribers and nurse practitioners - may be able to see you instead of having to wait for the doctor.

Your feedback is important to us to provide the
best care for you and to improve our service.

Ask for a feedback form at reception.
© 2023 Lakes PrimeCare | Website by Shout Marketing and Redspot | Images: Graeme Murray, Barekiwi, Rotorua Paddle Tours
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